Karen is committed to a high-quality legal service to all clients. When something goes wrong, you need to tell her about it and this will help her to improve her service.
Complaints and Feedback
Complaints should initially be made to Karen at the contact details here
Karen hopes that you will initially be able to resolve any problem or complaint you have with her on an informal basis. However, if this is not possible then the following procedure will apply:-
Complaints Procedure
If you have not been able to resolve your complaint with Karen on an informal basis, please set out your complaint fully in writing to her. Karen will send you a letter acknowledging your complaint and requesting any further details that she may respond.
Your complaint will be filed in a central register and a file opened for your complaint. Your complaint will be investigated and a full response given to you within 21 days of receipt of your original complaint.
Unresolved complaints will then be investigated by Ian Jobling, Director and the COLP of the practice. Ian’s contact details are here.
If you are still not satisfied with the outcome of your complaint then Karen will refer your complaint to an independent solicitor, Miss Gonul Guney at GSG Law who will conduct her own review and respond to you. She will do that within 21 days of notification.
If you remain dissatisfied with the handling of your complaint, you may refer the matter to the Legal Ombudsman. Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. Telephone: 0300 555 0333. Email: enquiries@legalombudsman.org.uk.
The timescale for complaints to the Legal Ombudsman have recently changed. They are:
- timescale from the date of the act or omission in question reduced from six years to one year
- timescale from the date when the complainant should have realised that there was a cause for complaint reduced from three years to one year.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you were concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic. Visit their website to see how you can raise your concerns with them.
Chambers UK guide 2018
Karen Todner is “known to be one of the best in her field,” according to market commentators, who add: “She’s very tenacious and very charismatic.” She is highly experienced in the domain of extradition, and has a well-recognised public profile in relation to this practice area.